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Final: Microsite Analytics White Paper

- by Dennis R. Mortensen. Friday, October 9, 2009 email  print   share

microsite-analytics-260Last week I posted a Microsite Analytics white paper preview note – and was happy to see a dozen something folks making the effort in going through the early version as I emailed it out. I would like to thank the following in particular: Mihaela Popa, Emer Kirrane, David Kopp and Rune Flint for their great input! I created a separate download page, so take it away guys – Microsite Analytics White Paper.

Not convinced it’s worth your time; here’s the abstract and the introduction:

Abstract

Measuring and reporting on the impact of a Microsite without taking into consideration how it uniquely differs from the expected and somewhat associated parent website is an error! This white paper points to a number of analysis items which will facilitate the right mindset for Microsite analysis and reporting – if this type of thinking is not applied, you will at best provide flawed reporting to your customers and at worst suggest actions that will negatively impact the Microsite.

Introduction

Any online endeavor such as a Microsite is created with a business objective in mind, and for this business objective, one must have a set of measurable KPIs and very likely a set of associated metrics that can be used to optimize the KPIs. This is a given and, with this assumption in mind, as I take you through this white paper, you must understand that this is not meant to provide you with an exhaustive list of Microsite specific KPIs.

Measuring and reporting on the impact of a Microsite without taking into consideration how it uniquely differs from the expected and somewhat associated parent website is an error! This white paper points to a number of analysis items which will facilitate the right mindset for Microsite analysis and reporting – if this thinking is not applied, you will at best provide flawed reporting to your customers and at worst suggest actions that will negatively impact the Microsite. That being said, this is neither a complete reporting and analysis guide nor a template for you to replicate to your next customer – it is a way of thinking which you must apply to your own Microsite reporting. For every three suggestions I provide with regard to reporting or insight on Microsites, there should be another three as obvious recommendations from you, based upon the introduced mindset.

microsite-context A Microsite (and it goes by many different names) is an autonomous website, focused on a smaller subject matter. It is usually detached from the parent website and the only combined experience is a set of gateways into the parent site. It is unusual and in most cases not recommended to replicate the navigation structure and general layout of the parent site as you lose the advantages of the Microsite – and honestly, aren’t you then just building a new subsection to the parent site? There are ways to analyze whether you have been successful in your casual parent site attachment and we will come to that later. Finally, have in mind that a Microsite is designed to have a limited lifespan – if nothing else, in its current form. You can also think of it as a range of purposes like; specific product offerings, whether that is a feature film, car or a burger for that matter, small branded communities, portal integrated and sponsored content sites, branded entertainment used as a promotion vehicle – and with that in mind, you should have a fair view of what I warrant a Microsite.

It is important that you do not misplace the meaning of a landing page or set of landing pages as a result of your Microsite endeavors. A landing page is a logical extension of your advertisement of your parent site. The landing page serves, for the most part, as either a gateway into the parent site or directly as an optimized transaction page. You can, of course, have a unique landing page on your Microsite, should you want to, but for the most part this will be the home page or a page that plays the role of the homepage. See Figure 1 for an illustration of how Microsite content and traffic overlaps with parent website and landing pages.

As an Agency you must create a mindset in your analysis and reporting that intelligently takes into account the content split and overlap of the three constituents (as shown in Figure 1) and their traffic flows. To put it clearly, we agree that the Microsite is indeed independent, but we also expect integration and overlap with the parent website. Do have in mind that a Microsite can function as a bridge and path between two parent websites as well, such as having the Microsite partly injected into a foster parent. As an example, in describing the idea of a foster parent, envision a scenario where you have the Microsite created as part of a portal channel. In this particular scenario, I both view and treat the initiating foster parent as a campaign source throughout this white paper – and I suggest you do the same in general. The thinking about a foster parent expands the Microsite definition to include elements like the fan-page and branded apps.

I am not debating or concluding on the potential success in deploying a Microsite and/or the overall strategic righteousness in using a Microsite as a marketing vehicle. This white paper assumes you’ve used a different set of metrics for such a debate and positively concluded that branching out from the parent website and using a Microsite is what’s needed for success.

So who is this white paper for then? The Agency Analyst, Account Manager and anybody who is responsible for communicating the effectiveness of a Microsite.


7 Comments:

  1. Emer Kirrane Says:

    Congratulations Dennis – nice to see the final product. I think we’re seeing more microsites being used in branding campaigns etc and it’s important to remember that a microsite should not just become a sub-section of a parent site that dies off after a while, but that it’s a separate, though related, entity with a vastly different life cycle.
    I particularly liked the section on visitor demographics – focussing analysis on the target visitors.

    Cheers,

    E

  2. Dennis R. Mortensen Says:

    … THANK YOU Emer. – And you can credit parts of the paper to yourself.
    d. :-)

  3. Andrew Morris Says:

    Dennis

    As always a very sensible, logical and easy to follow argument. Its also good to have someone like yourself continue to write about the more niche areas and problems faced by the Web Analytics community.

    cheers

    Andrew

  4. Dennis R. Mortensen Says:

    Thank you very much for the thumbs up Andrew – much appreciated.
    ..and well, welcome to Monday.
    d. :-)

  5. patrico Says:

    What are the potential pitfalls of hosting the microsite in a different platform or host altogether?
    P

  6. Dennis R. Mortensen Says:

    I believe all the pitfalls are minor, even to the extent where this “constraint” help you not do the worst sin of the all – which is just to create a parent website subsection. (*this is actually what Y! does the most for its clients, if that says anything)

    Cheers
    d. :-)

  7. Microsites White Paper by Dennis Mortensen « Crepuscular Light Says:

    [...] By Exxx Dennis Mortensen, director of data insights at Yahoo!, has published a white paper on his blog on web analytics as it pertains to Microsites. It is important to remember that microsites and [...]

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